AGENCY BANKING SmartPesa’s last-mile agency banking solution drives financial inclusion by enabling banks to reach and extend products and services into underserved areas quickly and painlessly. |
Our tried-and-tested turnkey system enables banks to run Agency Banking under their own brand quickly with significant cost savings.
We power cardless cash withdrawals and other transactions using customer OTP, removing the need to send physical bank cards and improving customer experience.
With seamless API integration and on-premise deployment, we help overcome legacy system complexity, streamline testing and implementation, thereby greatly reducing the time (and cost) it takes to go live.
Point-to-point encryption ensures customer details and transactions are safeguarded during transmission.
Agents are the friendly faces of the bank. They are trusted in their local communities and can assist new and existing customers complete transactions, open accounts and promote banking products. All at greater convenience whilst improving brand reputation.
Extend comprehensive banking services to millions of new customers with a fast, low-cost and secure solution: Withdrawals · Cash deposits · Bank transfers · Remittances · Bill payments · Airtime loading · Balance enquiries · Cash advances · Card activation · PIN changes · eCard loading · Pre-paid card loading
Provide lending services instantly and at low cost by enabling loan origination and collection through agent networks. Customers enjoy the convenience of multiple locations and payment methods (cash, card and more) for loan repayment.
Digitize your customer acquisition and KYC processes with electronic data capture and automated steps. Important customer details such as photo IDs, supporting documents and signatures are captured directly onto the SmartPesa platform with high accuracy, allowing for instant online authorization.
Offer services to customers of other banks for over-the-counter transactions such as balance enquiry, bill payment and loan repayment.